Answers to the usual questions.
If you can't find what you need below, drop us a line at hello@wordalo.app. We try to reply within a day.
Unlock Everything
One-time purchase, yours forever.
How does the free tier work?
You get three puzzles a day on the free tier, drawn from a random themed category. The daily count resets at midnight in your local time zone. No ads, no login gimmicks.
What do I get with Unlock Everything?
Unlimited puzzles every day (no three-per-day cap), every themed category unlocked so you can choose what to play, unlimited hints, and the printable PDF export. It's a one-time purchase — never a subscription.
How much does it cost?
$2.99 in the US (or the local equivalent set by Apple — around £2.49 in the UK, €2.99 in the Eurozone). One payment, yours forever. No subscription.
I bought Unlock Everything but it says I haven't
Open Settings inside Wordalo and tap Restore Purchase. Your entitlement is tied to your Apple ID and will come back as long as you're signed into the same account you bought on.
I switched to a new iPhone or reinstalled
Reinstall Wordalo from the App Store, open Settings, and tap Restore Purchase. Your unlock and local progress will return (progress returns if you had iCloud enabled for Wordalo in iOS Settings).
Can I get a refund?
Refunds for App Store purchases are handled by Apple, not by us. Visit reportaproblem.apple.com, sign in with your Apple ID, find the Wordalo purchase and request a refund. If Apple asks us about it, we'll usually support the request.
Does Family Sharing work?
Yes. Unlock Everything supports Family Sharing, so up to six family members on the same Apple Family can use one purchase. Enable Family Sharing in your Apple ID settings.
Using the app
Puzzles, saves, sync.
Does Wordalo work offline?
Yes. Every puzzle is generated on your device. You can play on a plane, on a train, or with a patchy signal. An internet connection is only needed to validate the Unlock Everything receipt when you first buy it.
Does my progress sync between devices?
Yes, via iCloud. Make sure iCloud Drive is enabled on every device and that they're signed into the same Apple ID. Progress typically syncs within a minute of a change.
I lost my streak. Can it be restored?
We can't restore streaks manually — we don't have a server that records them. Streaks live on your device, so play a puzzle every day to keep yours going.
How do I turn on audio narration?
Open Settings inside the app and turn on Audio narration. When you're solving a crossword, a small speaker button next to each clue will read it aloud in British English.
The app is in English. Can I change the language?
Not at the moment. Every clue is hand-written in British English, so a translation would be a significant undertaking. If you'd like other languages, let us know.
Is Wordalo suitable for children?
The app is rated 4+ and contains no objectionable content. However, the clues and vocabulary are written with adults in mind, so younger children may find some words unfamiliar.
I found a bug or a bad clue. How do I report it?
Email hello@wordalo.app with the puzzle type, the themed category, the clue and what you expected. Screenshots help. We read every email.
Printing the broadsheet
How the printable puzzle paper works.
How do I print the broadsheet?
Open the Puzzles tab, tap Printable Paper, choose A4 or US Letter, then tap the AirPrint icon. Select your AirPrint-compatible printer and print. Unlock Everything is required for this feature.
What's in the four pages?
Page one is a word search, page two is the daily crossword, page three is a set of anagrams and a short puzzler, and page four is the solutions. Solutions are printed upside-down so you don't see them by accident.
Can I share the PDF with a friend?
Yes. Use the iOS share sheet to email or message the PDF. There are no watermarks and no tracking. We trust people not to redistribute it publicly.
The layout looks wrong when I print.
Make sure you've selected the correct paper size (A4 for UK, US Letter for US) and that "scale to fit" is off in the print dialog. If it still looks wrong, email us a photo and we'll take a look.
Privacy & data
Your information.
Does Wordalo collect my data?
No. There's no analytics, no tracking, and no advertising. Your progress lives on your device and in your own iCloud account. For the full story, read the privacy notice.
How do I delete my data?
Delete the app to remove local data. To remove iCloud data, open Settings, tap your name, then iCloud, then Manage Storage, find Wordalo and delete its data.
Didn't find your answer?
Send us an email and we'll get back to you within a day or two.
hello@wordalo.app